IT Service Management2018-10-01T15:33:34+00:00

IT Service Management.

Our flexible end-to-end IT support and management services are delivered to industry best practice to ensure your IT aligns with your business needs. We get to know you and your business, to deliver a professional range of professional IT support services. Whether you’re looking to fully outsource your IT for end-to-end management or looking to co-source services to compliment your in-house expertise, we will deliver a service that addresses your challenges and enhances business performance.

Client Experience Graphic

Modern-Day Service Desk Experience.

We understand that customers need their issues addressed quickly, efficiently and in a  professional manner, therefore we incentivise our service teams on the whole customer service experience. We measure fix and response times as standard and we also measure our customer satisfaction on every interaction. We strive to improve the entire experience of IT for our clients.

IT Service, Infrastructure & Cloud Management.

We proactively monitor and manage our client’s IT infrastructure and services to ensure that issues are spotted in advance of failures, that capacity and change risk is professionally managed and that the IT experience meets our client’s exacting standards. Our proactive engineering team focuses on ensuring the IT infrastructure is updated, secured and functioning efficiently. This service management ethos is consistent for both traditional and cloud and hybrid infrastructures and so, wherever you on your journey to the cloud, you can be sure your IT is stable, secure and efficient.

Cloud Computing
Customer Service

Humanising IT.

We deliver a full professional ITIL service model, with a personal approach. Providing excellent IT support is not only about technical assistance, it requires a personable and friendly approach to ensure that the end user feels completely satisfied with the service they are receiving. Our highly skilled and trained engineers are measured on their technical capabilities as well as the satisfaction level of the people they are supporting. Our mission is to humanise IT, making it simple and understandable for each end user, while empowering them to utilise the power of innovative technology.

Consistent, predictable and reliable.

In any business environment, uncertainty is often challenging, with predictability being preferred, especially when it comes to IT.  Technology should just work, so the company’s most important asset, it’s people, can do their best their best work uninterrupted. Our proactive engineering department continuously monitors your IT systems and rapidly responds to alerts and trends, in order to mitigate problems before they occur. This means issues and outages are avoided, without end-users having ever realised. The result – increased productivity for your workforce.

Managed IT services

Third-Party Application Management.

Our IT management can extend to all aspects of your IT, to include services which Extech delivers as well as services that third-party’s deliver such as applications, telephony, networks, print solutions – we call it a full-service wrap. The full-service wrap simplifies your relationship with technology by appointing Extech Cloud as your single point of contact for all your IT needs.

24x7x365 Support.

Business doesn’t sleep, and nor do our services. We offer out of hour, round-the-clock support for clients who require extended coverage or work across multiple time zones. We are here to support you, wherever, whenever.

24×7

Our Core Services.

Our fully automated service solution desk delivers first, second and third line support with incident tracking and knowledge management facilities.
24×7 remote support service is available to clients who require extended hour coverage.
We maintain and monitor a full support function for every PC in our care to guarantee business continuity.
We can work with your third-party suppliers to maximise the value of those interactions and get you more from your investments.
With our 24/7 proactive monitoring, you can implement user-defined system monitoring with instant notification of problems or changes such as low disk space and memory issues.

We can perform fast, accurate and timely audits and inventories of PCs, mobile devices and infrastructure and keep your devices up-to-date, so you don’t have to.

We offer robust network infrastructure monitoring, management and reporting to deliver deep visibility across your entire infrastructure to ensure high-level availability to support business growth.
From real-time automated backup to full system restore capabilities and imaging technology, we can give your business full peace of mind in the event of any type of disaster, ensuring your business will be able to function with little or no disruption.
Our tailored solutions enable businesses to get more from their communication systems. We can help lower ongoing costs and provide better customer service whilst improving operational flexibility and communication within your workforce.

Award-Winning 24/7 Support.

Extech Cloud’s award-winning IT service specialists, strategic IT consultants, project managers and certified engineers fully focus on your IT and proactively ensure it’s running predictably, optimally and securely. So you can get on with running your business.

ITIL Aligned

ISO9001

ISO27001

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Extech Cloud

Award-winning IT specialists. Cybersecurity and digital transformation specialists. Our mission is to Humanise IT.

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Contact Us

  • Extech Cloud, Greenacre Court, Burgess Hill, RH15 9DS
  • 01444 443200
  • info@extech.co.uk
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