IT Service Management.
Our flexible end-to-end IT support and management services are delivered to industry best practice to ensure your IT aligns with your business needs. We get to know you and your business, to deliver a professional range of professional IT support services. Whether you’re looking to fully outsource your IT for end-to-end management or looking to co-source services to compliment your in-house expertise, we will deliver a service that addresses your challenges and enhances business performance.
Modern-Day Service Desk Experience.
We understand that customers need their issues addressed quickly, efficiently and in a professional manner, therefore we incentivise our service teams on the whole customer service experience. We measure fix and response times as standard and we also measure our customer satisfaction on every interaction. We strive to improve the entire experience of IT for our clients.
IT Service, Infrastructure & Cloud Management.
We proactively monitor and manage our client’s IT infrastructure and services to ensure that issues are spotted in advance of failures, that capacity and change risk is professionally managed and that the IT experience meets our client’s exacting standards. Our proactive engineering team focuses on ensuring the IT infrastructure is updated, secured and functioning efficiently. This service management ethos is consistent for both traditional and cloud and hybrid infrastructures and so, wherever you on your journey to the cloud, you can be sure your IT is stable, secure and efficient.
We deliver a full professional ITIL service model, with a personal approach. Providing excellent IT support is not only about technical assistance, it requires a personable and friendly approach to ensure that the end user feels completely satisfied with the service they are receiving. Our highly skilled and trained engineers are measured on their technical capabilities as well as the satisfaction level of the people they are supporting. Our mission is to humanise IT, making it simple and understandable for each end user, while empowering them to utilise the power of innovative technology.
Consistent, predictable and reliable.
In any business environment, uncertainty is often challenging, with predictability being preferred, especially when it comes to IT. Technology should just work, so the company’s most important asset, it’s people, can do their best their best work uninterrupted. Our proactive engineering department continuously monitors your IT systems and rapidly responds to alerts and trends, in order to mitigate problems before they occur. This means issues and outages are avoided, without end-users having ever realised. The result – increased productivity for your workforce.
Third-Party Application Management.
Our IT management can extend to all aspects of your IT, to include services which Extech delivers as well as services that third-party’s deliver such as applications, telephony, networks, print solutions – we call it a full-service wrap. The full-service wrap simplifies your relationship with technology by appointing Extech Cloud as your single point of contact for all your IT needs.
Business doesn’t sleep, and nor do our services. We offer out of hour, round-the-clock support for clients who require extended coverage or work across multiple time zones. We are here to support you, wherever, whenever.
Our Core Services.
Award-Winning 24/7 Support.
Extech Cloud’s award-winning IT service specialists, strategic IT consultants, project managers and certified engineers fully focus on your IT and proactively ensure it’s running predictably, optimally and securely. So you can get on with running your business.