IT Services Sussex
Big Ambitions. Local Support.
Tailored IT solutions from the go-to Sussex supplier of IT Services
IT Service Management.
Our flexible end-to-end award-winning Sussex IT services are delivered to industry best practice to ensure your IT aligns with your business needs. We get to know you and your business, to deliver a professional range of professional IT service. Whether you’re looking to fully outsource your IT for end-to-end management or looking to co-source services to complement your in-house expertise, we will deliver a service that addresses your challenges and enhances business performance.
IT Service, Infrastructure & Cloud Management.
We proactively monitor and manage our client’s IT infrastructure and services to ensure that issues are spotted in advance of failures, that capacity and change risk is professionally managed and that the IT experience meets our client’s exacting standards. Our proactive engineering team focuses on ensuring the IT infrastructure is updated, secured and functioning efficiently. This service management ethos is consistent for both traditional and cloud and hybrid infrastructures and so, wherever you on your journey to the cloud, you can be sure your IT is stable, secure and of great value.
Modern-Day Service Desk Experience.
We understand that customers need their issues addressed quickly, efficiently and in a professional manner, therefore we incentivise our service teams on the whole customer service experience. We measure fix and response times as standard and we also measure our customer satisfaction on every interaction. We strive to improve the entire experience of IT for our clients.
Secure. Accessible. Collaboration.
Digital transformation and cloud subscription services bring together the best tools for the way people work using Microsoft 365 and Azure. By combining industry leading apps with robust cloud services, the Microsoft Cloud lets anyone create and share anywhere on any device. Find out more.
Made in Sussex.
Extech Cloud is an award-winning IT service provider in Sussex. Extech Cloud has supported growing businesses in Sussex for over 20 years and has helped our customers achieve efficiencies and gain a competitive advantage through the use of technology. Extech Cloud are also proud sponsors of the Gatwick Diamond Business Awards supporting and empowering local Sussex businesses.
At the Heart of the Business Community.
Extech Cloud Co-Managing Director has been at the heart of Brighton and Sussex business for 20 years. Andrew is a director of Gatwick Diamond Business (GDB), a prominent membership body for businesses within the Gatwick Diamond, representing around 500 business owners and managers. Andrew also sits on the committee for the IOD for Sussex. He is also IOD Director of the Year finalist in 2017, as a result of his savvy business accumen, which is instilled into Extech Cloud’s IT solutions. Both Andrew and Extech Cloud understand that IT is about one thing – delivering business outcomes.
Enhancing the client experience.
Delivering an excellent service and increasing effciencies relies on the technology you use and how you use it. Innovations in cloud computing are rendering incumbent technologies redundant, whilst offering heightened security, increased flexibility, productivity and collaboration. The modern workplace is changing, and your clients can be beneficiaries of it. Read how we’ve helped some of our clients with long-term strategic relationships and digital transformations, as well as excellent Sussex-based IT support
The lost trust and reputational damage to an organisation from an attack can be catastrophic, which is why we go above and beyond when it comes to cybersecurity by fostering close industry links to authoritative security and compliance organisations, and learning from the experiences of having built and managed our own hosted service platforms and data centres for more than 7 years. Security is in Extech Cloud’s DNA and which is why we share security capabilities with our security-services sister company, NetRoster.
The bottom line.
Organisations can improve their margins by increasing revenues, creating efficiencies and managing costs. We design our solutions to strengthen our client’s abilities and control costs to maximise long-term profitability. The key is utilising the right technology, which enables firms to improve their processes, implement scalable solutions and offer agility. Our local Sussex IT support and cloud management technologies allow our clients to achieve their business goals efficiently and economically. Technology should help business, not hinder it.
Maintaining agility and avoiding lock-in.
Unlike some IT support companies, we don’t design our service to lock you in with lengthy contracts or by raising technological barriers to exit. In today’s environment, it’s important for firms to be agile and respond to market changes rapidly, and a rigid supply chain cannot achieve this. Extech Cloud provide a humanised approach to IT and so lock-ins are not in our nature. Instead, we aim to keep our clients through support excellence, lasting relationships and continuous innovation, which is why we have a long-term client retention rate of 99%. Achieved through good service, not contractual obligations.
Award-Winning 24/7 Support.
Extech Cloud’s award-winning IT service specialists, strategic consultants, project managers and certified engineers focus on your IT and proactively ensure it’s running predictably, optimally and securely.
So you can get on with running your business.