3 Reasons to Switch to a Cloud-Based Phone System

VoIP (Voice Over Internet Protocol), often referred to as a cloud-based phone system, is a technology that allows users make and receive phone calls over the Internet instead of the traditional landline Public Switched Telephone Network (PSTN.). Made possible through the implementation of a reliable, high-speed internet service, this system can provide numerous cost-saving benefits to businesses across a variety of sectors. At Extech Cloud, our team have the expert know-how to implement a business phone system for your organisation. That means we can help you channel all your communications through one platform, for efficiency and simplicity.

We support almost all VoIP systems but consider Microsoft Teams (from the Microsoft 365 suite) the most effective for most organisations. This comes down to the extensive number of useful features available through the platform, such as voicemail, call recording, caller ID, call waiting, team calling, video call monitor, device switching, distinctive ringing, Do Not Disturb and Blocking, voicemail transcribed to email and so much more.

So, how can a cloud-based phone system benefit your business?

Reduce business costs

Implementing a cloud-based phone system for your organisation removes the requirement to invest in expensive telephone hardware. The purchasing of telephone headsets can accumulate significant costs, particularly for larger scale businesses, and can evoke further expense should the hardware become damaged, lost or stolen. With a VoIP system, headsets are no longer required. Calls can be made and received through the laptops, mobile phones, and tablets already utilised by your organisation.

What’s more, the call rates within VoIP’s tend to be cheaper when compared to the phone bills from traditional business telephone systems. This is largely down to the fact that cloud-based phone systems don’t require the same infrastructure as a traditional phone system.

Make and receive calls anywhere

An online phone system gives your organisation added flexibility when it comes to making and receiving business calls. The system is intuitive and easy to navigate and enables users to switch between devices during a call. This minimises the potential for unexpected disruptions, which can be particularly useful for organisations that are adopting hybrid or remote working conditions.

Reliable business phone system

At Extech Cloud, we understand how important it is to be able to make outbound and receive inbound calls from your customers. That’s why we provide continued support, including disaster recovery and business continuity, from the Extech Cloud help desk. We can help to ensure that your broadband remains strong and reliable enough to support a secure cloud-based phone system to give your business the reliability and additional functionality that you may not find with a traditional business phone system.

We provide business IT and communication solutions, include cloud-based phone systems, to businesses across the southeast, in burgess Hill, Haywards Heath, Crawley, Guildford, Brighton, and more.

If you’re considering VoIP technology for your business in the southeast, or would like advice and support on digital transformation, get in touch today.

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