Fast response and speedy resolution – anytime
Talk to us on 01444 443200
Email us on: helpdesk@extech.co.uk
Client Portal
Simplify and streamline your support experience with Extech Cloud’s client portal. Effortlessly raise, track, and manage tickets, while easily connecting with our helpdesk for all your needs. Experience seamless support interaction through our user-friendly portal.
Remote Support
Empowering seamless connectivity, Extech Cloud’s Remote Access Portal offers you instant access to technical assistance. By simply entering the code provided by our technician, unlock a world of Remote Support, allowing our experts to troubleshoot and resolve issues directly. Experience efficient solutions with Extech Cloud’s Remote Access Portal – your bridge to swift and effective technical support
Why choose Extech Cloud for IT support
Microsoft logo – Microsoft accredited
60 seconds – Fast response times
98% – customer satisfaction Smileback score
24/7/365 – support options around the clock
ISO 27001 – ISO 27001 & 9001 certified
Need business IT support in South East?
We work in partnership with you as an extension of your own workforce. Our flexible end-to-end award-winning IT support is delivered to industry best practice to ensure your IT aligns with your business needs. We get to know you and your business, to deliver a professional range of professional IT support services.
Whether you’re looking to fully outsource your IT for end-to-end management or looking to co-source services to complement your in-house expertise, we will deliver a service that addresses your challenges and enhances business performance.
24/7/365 IT support options
Business doesn’t sleep and nor do our services. While our standard cover supports the needs of the majority of our customers (8am – 6pm Monday to Friday) we also offer out-of-hour, round-the-clock support for clients who require extended coverage or work across multiple time zones.
With our 24/7 proactive monitoring, you can implement user-defined system monitoring with instant notification of problems or changes such as low disk space and memory issues. We offer robust network infrastructure monitoring, management and reporting to deliver deep visibility across your entire infrastructure to ensure high-level availability to support business growth.
The helpdesk team is here to support you, wherever, whenever.
Third-Party Application Management
IT management can extend to all aspects of your IT, including third-party solutions such as applications, telephony, networks, print – we call it a full-service wrap.
The full-service wrap simplifies your relationship with technology by appointing Extech Cloud as your single point of contact for all your IT needs.
Strategic support
Our helpdesk is there to support your team with their day to day IT, but we also assign an experienced Account Manager for every customer to ensure the business IT is optimised and aligns with the business needs. This strategic support is highly pro-active and can fulfil a similar role as an IT Director or external IT consultant, and/or can work in partnership with your existing IT team.
Book a free online consultation
We love talking to businesses and understanding what they do and what they need. If you'd like to book a short, no obligation consultation, please provide us with your details. We understand that you may already have an IT company, consultant or team, so all contacts are treated as completely confidential. A fresh new IT approach could begin here...
Andy Hewitt
Chief Technology Officer
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