Careers | 2nd Line Service Desk Engineer

Job Purpose

Extech Cloud are a leading IT solutions and service specialist providing IT support predominantly medium sized businesses in the UK.

In order to support the next phase of rapid growth we have a requirement for 2nd line IT Engineer who will provide the highest level of remote and on-site problem solving. The ideal candidate would have a minimum of 2 years’ experience in a helpdesk support role looking for a new challenge and looking to develop their skills further.

Responsibilities & Duties
Knowledge and experience in administering and troubleshooting the following products:

  • Office 365
  • Azure Active Directory
  • Azure including Virtual servers and Intune
  • Azure Active Directory
  • SharePoint
  • Exchange 2010/2013/2016
  • Exchange Hybrid with 365
  • Windows 7, Windows 8, Windows 10
  • Windows Server 2012R2/2016/2019
  • Backup Solutions – StorageCraft/Acronis/Veeam
  • Active Directory
  • Firewall Configuration
  • DHCP, DNS, Group Policies
  • Common desktop applications, Office 2010/13/16, Sage etc.

Knowledge/experience of some or all the following is also an advantage:

  • Azure Autopilot
  • Exchange Hybrid with 365 (AD Connect)
  • Understanding of SaaS, Iaas and PasS
  • Working knowledge of server hardware, more specifically HP Proliant Hardware
  • Knowledge of TCP/IP and packet analysis
  • Working knowledge of RAID performance and benefits
  • Switch configuration including VLANs and routing
  • VOIP
  • MS SQL Server administration
  • VMWare/Hyper-V

Experience and personal attributes

  • Experience in an IT helpdesk environment
  • Good customer awareness, ability to manage customer expectations
  • Excellent problem-solving skills
  • Effective communication skills and style, able to explain technical issues to non-technical users.
  • Self-starter, self-motivated, team player
  • Able to work under pressure and against SLA to a resolution
  • Keen interest in technology and innovation
  • A good understanding

Ready to apply? Send your CV to

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