entitledto strengthens IT resilience and cybersecurity with Extech Cloud
entitledto, a market leading provider of benefits calculators used across the UK, partnered with Extech Cloud to strengthen its IT infrastructure, enhance cybersecurity, and support a critical business transition.
Following the departure of its long-standing CTO and increasing compliance requirements, entitledto needed a trusted partner to ensure continuity, security, and long-term scalability.
Extech Cloud now delivers fully managed IT services, including Microsoft 365, hardware, cybersecurity, and 24-hour support.
“They’re good people who leave you feeling reassured. When you go to someone for support, you want to feel like you’re in good hands, and that’s exactly what Extech Cloud gives us.”
Nicki Duckworth, Operations Director, entitledto
entitledto strengthens IT resilience and cybersecurity with Extech Cloud
entitledto is a market leading provider of online benefits calculators, helping individuals and organisations understand welfare entitlements. Its tools are widely used across local authorities, housing associations, charities, banks and government platforms, including GOV.UK, supporting millions of users each year.
Despite its relatively small size, entitledto operates at scale and manages sensitive financial data, making security, reliability and compliance business critical.
The Challenge
Following the planned retirement of its long-standing CTO, entitledto needed to address a significant operational risk.
Key challenges included:
- Removing reliance on a single internal IT expert
- Maintaining business continuity during leadership transition
- Ensuring continued compliance with Cyber Essentials Plus
- Managing security across a fully remote workforce
- Supporting growing demand from high-security clients
As a remote organisation, entitledto also wanted the reassurance of working with an IT partner that was both accessible and local to its head office in Haywards Heath, offering support beyond purely remote interactions when needed.
The Solution
Extech Cloud was selected as a local, trusted IT partner to deliver fully managed support across infrastructure, security, and end-user services.
The partnership includes:
- Microsoft 365 management – licensing, optimisation and ongoing support
- Hardware provisioning and support – laptops, troubleshooting and lifecycle management
- Infrastructure and server management – ensuring performance, stability and scalability
- Cybersecurity and compliance support – including renewal of Cyber Essentials Plus
- Continuous patching and updates – keeping all systems secure and up to date
- Employee cybersecurity training – strengthening organisation-wide awareness
- 24/7 support – ensuring help is always available, even out of hours
Crucially, Extech Cloud has assumed responsibility for key IT functions previously managed internally, removing risk and strengthening overall resilience.
The Result
Since partnering with Extech Cloud, Entitledto has transformed its approach to IT and security.
Greater resilience
Critical IT knowledge is no longer concentrated in one individual, reducing operational risk.
Improved security posture
Ongoing patching, compliance support and employee training ensure systems remain protected and up to date.
Seamless compliance
Cyber Essentials Plus certification is maintained with confidence, with expert support throughout the process.
Operational efficiency
Day-to-day IT management is handled externally, allowing the team to focus on delivering value to customers.
Confidence to scale
With 24/7 support and a proactive IT partner, Entitledto is well positioned for future growth.
“We’re a remote organisation, but it was important to have someone local to our head office; someone I could go in and speak to if needed. It just adds that extra level of reassurance.”
Why entitledto chose Extech Cloud
Extech Cloud was selected not just for technical capability, but for its ability to deliver a reliable, relationship-driven service.
Key factors included:
- A trusted, local IT partner, providing both remote expertise and face-to-face support when needed
- A proactive approach to cybersecurity, compliance and risk management
- Scalable support aligned to business growth
- A responsive, personable team that builds confidence across the organisation
With Extech Cloud as a strategic IT partner, entitledto continues to:
- Deliver trusted services at scale
- Protect sensitive user data
- Maintain high levels of compliance
- Operate with confidence in a rapidly evolving threat landscape
“They’re good people who leave you feeling reassured. When you go to someone for support, you want to feel like you’re in good hands, and that’s exactly what Extech Cloud gives us.”
Nicki Duckworth, Operations Director, entitledto
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