Creating a modern workplace for legal services firm Kagan Moss
Kagan Moss is a firm of solicitors based in Teddington, South West London. Kagan Moss engagement with Extech Cloud began in 2015 when the company was working with a single server solution.
Since then, Extech Cloud has helped to create a modern workplace for the legal firm, supporting the team’s case management system, file and folder process, email, and accounts package. Today, the Extech Cloud team provides Kagan Moss with ongoing support and general guidance for OneDrive and Microsoft Teams where needed. It is also on-hand to support and develop more streamlined ways to ensure the team can work to the best of their ability.
We have found Extech Cloud to be the source of reliable advice with good systems for dealing with upgrades, maintenance and emergencies, says Michael Garson, Partner at Kagan Moss.
As a cost-conscious organisation, Extech Cloud has worked towards ensuring all IT costs for the legal services firm are minimised, so as to not impact its costs.
Kagan Moss – a journey to the cloud
The team at Kagan Moss had a handful of initial reservations when it came to making the move to the Cloud. Security and GDPR Compliance were primary concerns, along with meeting industry Standards set by the Solicitors Regulatory Authority. They were also worried about changing their existing processes.
At the time of the digital transformation, Kagan Moss had very specific, tried and tested manual processes which covered creating and sharing document packs for client registration, along with ongoing case records based around file storage drives on the server. Extech Cloud worked alongside the team at Kagan Moss to evaluate these processes and to introduce new ways of working while ensuring maximum security, GDPR Compliance and meeting industry standards.
The solution included implementing SharePoint and evolving the way Kagan Moss accessed, stored, and shared files. The Kagan Moss team was also effectively set up on Microsoft Teams to enable secure remote client meetings.
Working from home
During challenging times, it was crucial that the team at Kagan Moss had the ability to leverage cloud services to maintain day-to-day business operations while working remotely, as well as the ability to maintain regular contact with clients.
Due to the modern workplace created through working with Extech Cloud, the company was already prepared for working from home as 2020 progressed, so all members of the team can operate productively, from anywhere.
Today, Extech Cloud provides Kagan Moss with service desk support and operational management of the cloud infrastructure, users and endpoints. It also provides advice and guidance on emerging products, features and security compliance and procedure information.
I have dealt with many Extech Cloud engineers at the user level and have found that they understand the issue even if it has been expressed to them in a low-level, lay person’s terminology,” says Michael Garson, Partner at Kagan Moss. They are generally calm, unflappable and very patient.”
READ MORE ABOUT KAGAN MOSS’ JOURNEY TO THE CLOUD
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